Our "Process Cartography" service addresses the client's need for understanding and documenting department activities for quality and control purposes, as well as monitoring the impact of business, legal, and IT changes on operations. We implement a documentation structure with a shared modelling perspective on department activities and establish a governance framework to ensure the continuity of process documentation for our clients.

Our "IT Migration" service addresses the client's need to migrate to a new IT platform while controlling the impact on business activities and merging similar departments after acquiring a new organization. We model the current processes and define the desired future state, perform a fit-gap analysis and provide recommendations, and implement the new processes while ensuring business continuity.

Our "Way-of-Working Improvement" service addresses the client's needs to create a new way of working for the any Support team, define a shared approach for documentation and support ticket handling, and implement an efficient tool and reporting system to boost visibility and efficiency. We implement a Service Catalog structure on an appropriate digital platform, define a new way of working by performant tools, perform Change Management activities, and increase efficiency, visibility, and communication through effective governance, dashboards, and reporting.

Our "Handover to Operations" service in project management ensures smooth transfer of deliverables to support teams and efficient post-project operations. We establish documentation, communication flows, tools, agreements, KPIs, and training. Using a RASCI matrix, we clarify stakeholder roles for a seamless transition and provide customers with ongoing support.

Our "Process Excellence Center" service establishes a BPM Excellence center within your organization, addressing the need for a global overview of your activities and their impact on IT, customer journey, and human resources. We define process governance, establish a lifecycle, build the team, provide BPM training, and foster a BPM mindset throughout the company.